The Legal Design Lab is an interdisciplinary team at Stanford Law School & d.school that develops a new generation of legal products and services. In September 2017, our lab hosted the one-day Law + Design Summit on how a design approach could improve the legal system. It focused on people who are already working on creative, user-centric ways to rethink legal services and processes. And we will organize a workshop to develop new strategies for the future. In addition to our student courses, the Legal Design Lab also works with legal organizations to train them in design thinking, develop new initiatives, conduct user testing, and plan how to bring innovation to their organization. Research on how new technologies, services, and policies can bring effective and ethical innovation to the legal system In this book, I advocate a design-driven approach to legal innovation. Design is the way to generate promising ideas on how to improve legal services and then develop them quickly and efficiently. I`m writing this book to counter the tendency to talk about legal innovation only in terms of technology. These discussions focus on increasing the efficiency of legal processes, automating human tasks by machines, and increasing productivity through better data and knowledge management. These discussions tend to leave out the concept of design, despite its wealth of methods, processes, tools, and mindsets that can lead to more successful, revolutionary, and intentional innovations (including those that use technology). A design-driven approach to innovation can focus our work on real, lived human problems. And it provides a clear set of processes, mindsets, and mechanisms that can structure our attempts at innovation – and give us a path forward, that helps us think more ambitiously, creatively about how to deal with the many frustrations, confusions, and frictions in the law.
This book focuses on how the legal experience could be improved – and how to launch new creative and experimental ideas to do so. Readers will learn the basics of the design process and how it is practiced in the legal field – and finally, how to learn and implement it in their organization. Design provides a clear, human-centered process for imagining what these best legal systems might be, and then developing and initiating interventions to make those changes happen. It offers intentionality in the face of a system that has been hacked and patched arbitrarily and without user testing. Design has the power to open up the world of law and make it more accessible, democratic and usable. We organize customized presentations and workshops for courts, law firms, legal services, legal aid groups, government agencies and foundations. Please contact us if you are interested in a workshop. We use human-centered design and agile development methodology to develop new solutions for legal departments. We conduct exploratory design work and empirical research to rethink how the legal system works. Users read each story and then report if there are any particular legal issues – is there a problem with family law? Housing law issue? Money and consumer issues? Once the stories have been ranked high, users report more specific issues – is there a divorce issue? Guard? Domestic violence? When Learned Hands users label posts, the app collects labels from multiple users to determine if there is consensus on the issues present in the posts.
This then forms a “tagged record”. The dataset can then be used to train machine learning models to automatically tag text to determine the existing legal problem. Gradually, as models learn labels, they can automatically identify high-level and specific legal issues from people`s stories. What can you expect concretely from this book? You can expect to train in design and be equipped with tools to revamp your current services or create new initiatives (or new organizations and startups). Learned Hands is a web application developed by the Stanford Legal Design Lab in collaboration with the Suffolk LIT Lab and with support from the Pew Charitable Trusts. The app creates a tagged record with stories of people talking about their legal problems. This tagged dataset can then be used to develop machine learning models + a natural language processing classifier that can automatically detect problems in people`s text. The app allows many lawyers, law students, and other members of the public to read people`s stories about possible legal issues (from the online forum Reddit/LegalAdvice, where people have consented and the stories are all anonymized). Mesmo que você não entenda nada de design e não se ache criativo (a), com o UX Doc você tem Templates de Legal Design para: A design-driven approach is not anti-technology. It needs technology as a resource, which we should include in our designs for innovation. Human-centered design can be just as much a driver of innovation as technology, if not better.
Design is not so much about the means by which new legal processes can be realized, but rather about the experience of the people who will apply those processes. Kevin was a Student Fellow as a Young Women Candidate at Stanford Law School. Its design and research focuses on redesigning the Internet as a portal for legal assistance and information for ordinary consumers. Prior to law school, Kevin spent three years in the Obama administration as a political commissioner at the U.S. White House and Department of Commerce, focusing on political communications and media relations. Prior to joining the government, he worked as a media strategist in Malaysia and as a political activist and fundraiser in New Hampshire, North Carolina and Massachusetts. This book is for people who want to do things differently in the world of law (and beyond). What the law is – and what our legal system is – is not what is in force. That is what people who use the system experience – as litigants, as criminal charges, as laymen trying to get legal aid.
And that`s what professionals who work in the legal system experience. Design offers an opportunity to rethink and improve people`s experience with the law. This means both from the layman`s perspective – who must navigate the legal system to deal with a problem or seek justice. And it also means from the lawyer`s perspective – the lawyer, the judge, the clerk, the paralegal and beyond. Our legal system does not have to be as it is. It can be clearer, more effective, more user-friendly and user-friendly. As the designated inventor of a number of patents, Jessica has a long history of developing and bringing new inventions to market. His current interests include inventing and developing technological solutions for IP lawsuits and litigation. In addition, Jessica researches innovation in law firms and works to reshape the firm for the 21st century. We can improve the world of legal services and practice through design.
When we talk about innovation (in the world) of law, we often find ourselves in one of two discussions. First, there`s resistance – with lawyers listing all the obstacles, why changes won`t happen, why they won`t happen, and what will prevent them. Or, alternatively, we find ourselves in a fog of technophilia – with lawyers and experts touting the wonders of technology, artificial intelligence and data, and how they will change (if not replace) our current world of legal services. People in one of these camps do not tend to talk to each other or find very constructive ways to bring together their radically different views on the future of legal services. Juan is a Chilean lawyer interested in creating transparent dispute resolution systems and leveraging ready-to-use solutions to build trust in legal institutions. He is currently a Master of Laws candidate at Stanford University and involved in cross-functional projects in the lab where technology can provide meaningful access to justice, from simple legal inquiries to legal aid in search engines to better ways to respond to legal complaints via SMS. Prior to Stanford, he worked as a research associate at the Center for Legal Studies at the Organization of American States. There is good experience of working effectively with governments to implement criminal and civil justice reforms in Latin America. In addition to his participation in the lab, Juan is a member of the Stanford Program in International Legal Studies with a grant from the Freeman Spogli Institute for International Studies in the Field of Procedural Justice and Trust in the Chilean Judicial System. He has also led creative writing workshops for incarcerated individuals in California as a member of the Stanford Prisoner Advocacy and Resources Coalition.
In addition, we organize quarterly innovation sprints in our laboratory. In these sprints, we train teams in user-centric design processes and help teams test, prototype, and plan a challenge they have presented. If your team would like to participate in an upcoming sprint, please write to us. Jessica is a writer, editor, and guest lecturer at Stanford University on a variety of topics related to patents, strategy, and design. We create flyers and posters that visually explain how to navigate complex court cases. We design them in partnership with the courts and judges. Developing new legal aid models that promote justice and access to the civil justice system Tom holds a J.D. from Stanford with a background in legal operations and business consulting. Prior to law school, Tom was a partner in legal operations at Google, where he led cross-functional projects focused on legal technology, knowledge management and process improvement.
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