Third parties are defined as “persons, including lawyers, who are not clients of the Firm”. This may include your insurance company if we respond for you to a claim funded by legal expenses insurance. Each complaint from a third party will be investigated individually and will receive an appropriate response. When dealing with third parties, our duty of confidentiality to our customers remains of the utmost importance. If the nature of the complaint includes matters with legal expertise outside of the investigative capabilities of our quality assurance team, the complaint will be referred to an appropriate senior operational officer to investigate and provide an appropriate response. Founded on March 1, 2014, DLG Legal Services is an SRA-regulated legal services company that legally advises and supports DLG`s clients. DLG Legal Services employs around 330 people and is wholly owned by the Direct Line Group. We offer a range of services, which are mainly covered by Motor Vehicle Legal Protection (MLP) and Family Legal Protection (FLP) products. Direct Line Insurance Group plc provides general insurance products and services in the UK. The company operates in the Motor, Home, Rescue and Other Personal Lines sectors as well as in the Commercial sectors. It offers auto, home, rescue, travel, creditor and pet insurance products, as well as insurance for medium to high net worth clients; and commercial insurance for small and medium-sized enterprises. The company also provides management, auto repair, insurance brokerage, operational, legal and breakdown recovery and support services.

It sells its insurance products directly through price comparison websites and telephones, as well as through partners and brokers under the Direct Line, Churchill, Green Flag, Direct Line for Business, DLG Partnerships, NIG, Privilege, DLG Legal Services, Darwin and DLG Auto Services brands. The company was previously known as RBS Insurance Group Limited and changed its name to Direct Line Insurance Group plc in February 2012. Direct Line Insurance Group plc was founded in 1985 and is based in Bromley, UK. Any personal data that you have provided to us or that you will provide to us as part of a complaint so that we can effectively investigate the matter will be processed in accordance with the legal requirements of applicable data protection regulations and laws, including the Data Protection Act 2018 and the requirements of the GDPR. DLG Legal Services recently celebrated its 5th anniversary and is one of the latest brand additions to the Direct Line Group family. Unlike the broader DLG insurance business, DLG Legal Services is an organization that aims to provide high-quality and affordable legal representation for personal injury, estates, and home/property claims, as well as labor and contractual disputes. We also operate a legal advice line, which provides qualified policyholders with general legal advice. Gail Rutherford currently runs the company. Phone: 0300 555 0333 Website: www.legalombudsman.org.uk Email: enquiries@legalombudsman.org.uk DLG Legal Services is a law firm created to provide affordable access to justice through a wide range of legal services.

DLG Legal Services focuses on customer service and strives to provide the highest quality advice while working quickly, efficiently and cost-effectively every step of the way. DLG Legal Services assists you in claims for personal injury, inheritance and property as well as in contractual and labour disputes, with policyholders also having access to our legal advice line. DLG Legal Services is committed to providing excellent service to all its clients. If something goes wrong or a client is not satisfied with our legal advice or services, we need to be informed so that we can investigate and respond appropriately. DLG Legal Services has a complaints procedure. All complaints will be forwarded by the person handling your case to their department head, who will ensure that steps are taken to ensure that the complaint is registered in our central registry. If the issue raised cannot be resolved immediately by the operations team handling your complaint, the complaint will be forwarded to our quality assurance team. This is an independent team separate from the operational teams responsible for the day-to-day handling of complaints. A member of this team will then review and respond to you. Sector(s): Financial ServicesIndustrie: Insurance – DiversifiedFull-time employees: 9,786 Any complaint from a customer is serious business for us and will be dealt with promptly. We will thoroughly investigate the circumstances of the complaint and the issues raised.

We will use the results of the investigation to avoid similar complaints in the future and to further develop our systems and procedures to further improve the service we offer. Are you sure you want to remove this evaluation from the target profile feature? We will deal with your complaint as soon as possible, but in any case in accordance with our internal standard for handling communications with customers. Professional guidelines ensure that the complaint process must be completed within eight weeks; However, our goal is to respond to your complaint as soon as possible. We will reply as follows: If you are still not satisfied with our final response, you have the right to contact the Legal Ombudsman about your complaint. You usually have 6 months from the date you receive our final written response to file your complaint with the Ombudsman, but the Ombudsman will investigate complaints up to 6 years after the date of the act/omission perceived or 3 years after you should have become aware of the problem. The Legal Ombudsman does not accept complaints if the act/omission or date of knowledge was prior to 5 October 2010. For more information on how DLG Legal Services can help you, please click here Churchill CourtWestmoreland RoadBromley BR1 1DPUnited Kingdom44 1132 920 667www.directlinegroup.co.uk Anyone here in the house with Disney or is doing something about the company? Any preview would be appreciated! If you are not satisfied at the moment, you can write to us again. Your complaint will then be forwarded to the Complaints Manager for review. The relevant contact details are as follows: The QualityScore governance issue of Direct Line Insurance Group plc as of 1 October 2022 is 3.

The values of the columns are audited: 4; Board of Directors: 2; Shareholders` rights: 1; Indemnification: 6. Complaints that cannot be resolved during the initial phase may be referred to our Complaints Manager and, ultimately, to the Legal Ombudsman if the complaint cannot be resolved within eight weeks of the first notification given to us. This replaces the current featured exam for the target profile. Are you sure you want to replace it? Glassdoor has 17 DLG Legal Services reviews submitted anonymously by DLG Legal Services employees. Read employee reviews and reviews about Glassdoor to decide if DLG Legal Services is right for you. Has anyone here used Upwork or other similar websites to get work first to start your own business? No management support required major improvements.